Do you have a question but don't know how to retrieve the information?

Traveling in a motorhome offers unparalleled freedom, but it's essential to know who to turn to if needed.
At CAMPING-CAR PARK, our customer service is here to assist you.
However, for fast and effective assistance, it is crucial to choose the right communication channel depending on your situation.

Frequently Asked Questions: See the FAQ

Before contacting our teams, remember to consult our FAQ or read our blog articles.
You will find clear and instant answers to many questions:

• Topping up your account - Article: How managing your balance works
• Reservations and cancellations
• Access codes - Article: How to stay in a CAMPING-CAR PARK area
• Using the app - Article: Discover our mobile app

These resources are available 24/7 to help you quickly resolve your questions.

A simple and practical question? Use WhatsApp

For quick and convenient inquiries, our team is available on WhatsApp Monday to Friday, 9am to 5pm.
It's an effective way to get answers without waiting.

👉 Contact via WhatsApp

Problems with the app?

If you have any difficulties with our application (installation, connection, features), the "Application" section of our FAQ guides you step by step.

👉 Go to the Application section
📍 Or directly on the blog: Discover our mobile application

Connect with the community: Join our Facebook group

To share your experiences, ask questions, or give your opinion, join our Facebook group "CAMPING-CAR PARK: Your Questions & Comments."
Our teams respond to them daily, and you can also chat with other motorhome owners.

👉 Join the Facebook group

Other requests or complaints about your customer account

If you have specific questions regarding your customer account, you can contact us:

• By private message on our social networks:
  • Facebook
  • Instagram
• By email via our contact form

Our teams are committed to responding to all your messages carefully.

Emergency on a site: Call us directly

In the event of an emergency in a service area (blocked barrier, breakdown, impossible access), contact our customer service directly.

📞 Phone number : +33 1 83 64 69 21
🕒 Service hours :

• Every day from 8 a.m. to 11 p.m.
• In summer: from 7 a.m. to midnight

🔀 Times to call customer service:

Conclusion

By choosing the right communication channel, you make it easier to resolve your requests and contribute to a better experience for all users.
Our team is dedicated to supporting you throughout your motorhome travels.

To learn more about how our network works and what to do, see:

• How it works
• Digital PASS'ETAPES: The pass for easy access to the areas
• Articles in the " How it works " section of the blog

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