Got a question but not sure how to find the answer?

Traveling in a motorhome offers incredible freedom, but it's essential to know who to turn to if you need help.
At CAMPING-CAR PARK, our customer service team is here to support you.
However, for quick and efficient assistance, it's crucial to choose the right communication channel depending on your situation.

Frequently Asked Questions: Check out the FAQ

Before contacting our teams, please check our FAQ or read our blog articles.
You'll find clear and instant answers to many questions there:

• Refilling your account - Article: How managing your balance works
• Reservations and cancellations
• Access codes - Article: How to stay on a CAMPING-CAR PARK site
• Using the app - Article: Discover our mobile app

These resources are available 24/7 to help you quickly resolve your questions.

A simple and practical question? Use WhatsApp

For quick and practical requests, our team is available on WhatsApp from Monday to Friday, 9am to 5pm.
It's an effective way to get answers without waiting.

👉 Contact via WhatsApp

Problems with the app?

If you encounter difficulties with our app (installation, connection, features), the "Application" section of our FAQ guides you step by step.

👉 Go to the Application section
📍 Or directly on the blog: Discover our mobile app

Chat with the community: Join our Facebook group

To share your experiences, ask questions, or give your opinion, join our Facebook group "CAMPING-CAR PARK: Your Questions & Comments".
Our teams answer daily, and you can also chat with other motorhomers.

👉 Join the Facebook group

Other requests or complaints about your customer account

If you have specific questions about your customer account, you can contact us:

• By private message on our social networks:
  • Facebook
  • Instagram
• By email via our contact form

Our teams are committed to responding to all your messages with care.

Emergencies on a site: Call us directly

In case of an emergency on a site (blocked barrier, breakdown, impossible access), contact our customer service directly.

📞 Phone number: +33 1 83 64 69 21
🕒 Service hours:

• Every day from 8 am to 11 pm
• In summer: from 7 am to midnight

🔀 Best times to call customer service:

Conclusion

By choosing the right communication channel, you'll make it easier to resolve your requests and contribute to a better experience for all users.
Our team is dedicated to supporting you throughout your motorhome travels.

To find out more about how our network works and best practices, check out:

• How it works
• Digital PASS'ETAPES: The pass for easy access to the sites
• The articles in the "How it works" section of the blog

‍