At CAMPING-CAR PARK, we know that our motorhome travelers value independence. So here are 6 clear, practical answers to the most common questions, saving you a call to our customer service team. Simple, fast, and efficient!

1. What are the hours and rates?

• Network access fee: €5 (valid for life)
• Less than 5 hours at a site: €6 flat rate (with some exceptions)
• More than 5 hours: 24-hour rate, which varies based on:
  • the destination
  • the services included (water, electricity, waste disposal, etc.)
  • the season
  • the local pricing policy
• Tourist tax: collected automatically, according to the rules of the region concerned

To find the exact rate, check the CAMPING-CAR PARK mobile app or website.

2. Why can't I access my account or make a booking?

Check the following:

• Are you using the correct email address
• Is your password correct (see below to reset it)
• Are you properly connected to the internet

If the problem persists, try logging in again or updating the app.

3. How do I generate a new password?

1. Click on "Forgot password" on the login page
2. You will receive an email with a link to create a new one
3. Follow the instructions and log back in

Remember to check your spam folder if you don't receive anything!

4. How do I extend my stay?

• If spaces are available, your stay is automatically extended by 24 hours if you do not leave the site
• If the site is full (based on upcoming bookings), you will need to vacate your spot
• To avoid any surprises, secure your stay with a booking via the app

5. Can I set up a table and chairs?

This depends on the site's regulations:

• "Parking" regulations: outdoor furniture prohibited (table, awning, etc.)
• "Camping" regulations: furniture is generally allowed

Always check the information displayed on-site or in the app before setting up.

6. How do I book a stay?

Bookings can only be made via the mobile app:

1. Open the CAMPING-CAR PARK app
2. Click on Areas
3. Search for your desired area (by destination or on the map)
4. Click on "Book" > change the dates if needed
5. Click on Add to cart > complete the payment

✅ The Privilege Pack is required to book (€29/year, cancel anytime at no extra cost)

Once booked, your pitch is held for you even if you leave the area temporarily.

With these simple and practical answers, manage your stays independently and make the most of the CAMPING-CAR PARK experience. Have a great trip!

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