At CAMPING-CAR PARK, we know that our motorhome travellers appreciate being independent. So here are 6 clear and practical answers to resolve the most frequently asked questions, to save you from calling our customer service. Simple, fast and efficient!

1. What are the times and prices?

• Network access fees: €5 (valid for life)
• Less than 5 hours on a site: flat rate of €6 (with some exceptions)
• More than 5 hours : pricing in 24-hour blocks, which varies according to:
  • the destination
  • the included services (water, electricity, emptying, etc.)
  • the season
  • the local pricing policy
• Tourist tax: automatically collected, according to the rules of the region concerned

To find out the exact price: check the mobile app or the CAMPING-CAR PARK website.

2. Why can't I access my account or make a reservation anymore?

Please check:

• That you are using the correct email address
• That your password is correct (see below to reset it)
• That you are connected to the internet

If the problem persists, try logging in again or updating the app.

3. How do I generate a new password?

1. Click on "Forgotten password" on the login page
2. You will receive an e-mail containing a link to create a new one
3. Follow the instructions and log in again

Remember to check your spam folder if you don't receive anything!

4. How do I extend my stay?

• If pitches are available, your stay is automatically extended by 24 hours if you do not leave the site
• If the site is full (according to upcoming reservations), you will have to leave the pitch
• To avoid any surprises, secure your stay with a reservation from the app

5. Can I put out a table and chairs?

This depends on the type of regulations in place on the site:

• "Parking" regulations: outdoor furniture prohibited (table, awning, etc.)
• "Camping" rules: furniture generally allowed

Always check the information displayed on site or on the app before setting up.

6. How do I book a stay?

Bookings can only be made via the mobile app:

1. Open the CAMPING-CAR PARK app
2. Click on Sites
3. Search for the site you want (by destination or on the map)
4. Click on "Book" > change the dates if needed
5. Click on Add to basket > finalise payment

✅ The Privilege Pack is required to book (€29/year, cancelable free of charge)

Once booked, your pitch is reserved even if you leave the site temporarily.

With these simple and practical answers, manage your stays independently and fully enjoy the CAMPING-CAR PARK experience. Happy travels!

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